[HPFGU-OTChatter] Professions

[Angela Boyko]

According to the parent company, I am a Customer Care Retentions agent.
In plain English, I'm a collector. I call customers to nicely ask if
they've been getting their bills, have they made a payment recently, and
to let them know that if we don't have a payment by so-and-so there will
be a full interruption in their satellite TV service. The retention part
is that we try to get them to pay, to remain customers, and to try and
get them to use a payment method that works better than whatever it is
that they're doing to constantly be behind on their payments.

There's a nasty side to my job - the people who don't pay and get cut
off after being given opportunities. I am astounded by the people who
just don't feel obligated to take responsibility for their finances. Or
who are convinced that we deliberately and maliciously ordered porno
pay-per-view on their account to make more money, because nobody in
their household would *ever* order that!

At least I'm allowed to hang up on them when they stoop to name calling.
:-)

Angela