[HPFGU-OTChatter] Re: the Big Moment

[Ladi lyndi]

--- Ali wrote:
> Isn't the Hague one hour ahead of BST? I
> thought that no books were 
> going on sale before midnight BST? Does this
> mean that you're 
> actually getting your copy a whole hour before
> everyone else?
> 
> Ali
> 
> ps I have to warn you, Lynn, that NTL has a
> nickname "NTHell". It is 
> not what you would call terribly efficient. I
> hope you're lucky - 
> but waiting at the end of a phone for an hour
> is not unusual!

Lynn:

Yep, The Hague is a whole hour ahead of BST,
maybe they're going to wait until 1 am to sell
the books but I doubt that as they are closing at
1 am.  Then again, if it was all based on BST,
the stores in the US wouldn't be waiting for
midnight on the 21st to sell the book but would
be able to sell it on the 20th, at 7 pm EST. 
Just think, those in Europe will be able to read
the book for at least 5 hours before those in the
US even glimpse it.  It does make me wonder about
Australia though - do they have to wait until
midnight BST or just midnight on the 21st? 
Inquiring minds and all of that.

The fun thing about NTL for me right now is that
I have someone's name and their direct number in
customer service so I don't have to go through
the 800 number which will keep me waiting for an
hour.  LOL  Besides, it can't be any worse than
what I've experienced where I'm living now and at
least with the 800 number, I won't be paying 10
cents per minute to wait on the service line for
30 minutes just to have someone come on to tell
me they can't help and I'll have to call back
tomorrow, just to wait another 45 minutes the
next day.  Believe me, billing calls can cost
more than the disputed billing amount.  However,
I will definitely keep your wise counsel in mind
when I deal with NTL.

Lynn

=====
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