[HPFGU-OTChatter] Re: Open Email to Yahoo Feedback

[Sherry Gomes]

if there's an i hate yahoo group anywhere, i'd be glad to join!  as a blind computer user, they are one of the worst sites, just to join a group!  They have no audio alternative to the graphic image verification when you join a group.  their answer to that is that someone in their supposed customer service will call a blind computer user and help them sign up, but then you have to give them all you information, including your password.  After years of fighting it, I finally asked a sighted friend to help me become a registered yahoo person, thinking that would make it easier to access group web pages.  well, even to join any group, I still have to deal with the graphical verification, though I am a registered yahoo member now.  Unless I join a group by email, but that doesn't always work, because a groups web address isn't always synonymous with their email address.  A couple months ago, I wanted to start my own group for the discussion of tolkien, hoping in time it will be a serious discussion group, somewhat like HPforgrownups, though without all the wonderful speculation of what comes next, of course.  however, again, though I am a yahoo member, i couldn't form a group without dealing with the graphical verification.

Ok, sorry for the rant!  i just can get on my soapbox about them and find their care for customers to be one of the worst I've ever encountered.

sherry


-----Original Message-----
From: carolynwhite2 <carolynwhite2 at aol.com>
Sent: Mar 28, 2005 10:05 AM
To: HPFGU-OTChatter at yahoogroups.com
Subject: [HPFGU-OTChatter] Re: Open Email to Yahoo Feedback



--- In HPFGU-OTChatter at yahoogroups.com, "Tonks" <tonks_op at y...> wrote:
> 
> --- In HPFGU-OTChatter at yahoogroups.com, "Geoff Bannister" 
> <gbannister10 at a...> wrote:
> > 
> > Let's form a WHY group. (WHY = We hate Yahoo!)
> > :-(
> 
> Tonks here:
> 
> Here is their response when I told them I was a memeber of a 
serious 
> adult discussion group with over 13,000 memebers and that we were 
> all PO'd about the new design and a few points about why. I asked 
if 
> I can change the way the messages are shown, without that extra 
line 
> in it and this is Yahoo's response:
> 
> Hello, 
> 
> Thank you for writing to Yahoo! Groups.
> 
> We appreciate your feedback regarding service changes made to 
Yahoo! 
> Groups. We understand that some users may be inconvenienced by some 
> of the changes we make, but our intentions are always to improve 
the 
> overall quality of service for all of our users while continuing to 
> offer you a compelling free service.
>  
> These service changes are final and no exceptions will be granted. 
> We apologize for any inconvenience this has caused you and 
> appreciate your continued support of Yahoo! Groups.
> 
> Should you have other inquiries, please feel free to write again 
and 
> we'll be more than happy to assist you.
> 
> Thank you again for contacting Yahoo! Customer Care.
> 
> Regards,
> 
> Sam
> 
> Yahoo! Customer Care
> -----

Carolyn:
Isn't this appalling? So why are they even bothering to ask us for 
feedback? So they can have a good laugh? 

I am going to see what I can do to get this into the business press 
in the UK. Once the investor relations people start getting flack, 
it's amazing the things that start happening.

Does anyone know of an 'I hate Yahoo site' ? There are plenty of them 
for most big corporations these days. Might be another route to get 
them to take some notice.

I wonder how many thousands of people there are in the their various 
groups worldwide, and how many have complained?






________HPFGU______Hexquarters______Announcement_______________

Before posting to any HPFGU list, you MUST read the group's Admin Files!
http://groups.yahoo.com/group/HPforGrownups/files/Admin%20Files/

Please use accurate subject headings and snip unnecessary material from posts to which you're replying!
 
Yahoo! Groups Links