Freaks and Geeks

[Carol]

Carol earlier:
> > Regardless of the name of the show, you agree that Susan had the right
> > to complain that a program with such language was being aired in a
> > video store, right? And that "It's on television" was hardly an
> > adequate response to Susan's request to change the channel. (Whatever
> > happened to "the customer is always right"?)
> 
> Kemper now:
> I agree.  
> No it wasn't adequate, which is what I had said up-thread.
> It's a black and white statement.  The customer is sometimes wrong :) 

Carol again:

So we agree that "It's on television" was an inadequate response. I
can't tell whether you also agree that Susan had a right to complain
about those particular obscenities, regardless of the name of the show
that was airing. Do we agree there, too?

As for "The customer is always right," all it means is that employees
are obliged to treat a customer, even an angry one, with courtesy and
respect, and to listen to their complaint, and to treat it as
legitimate unless they can courteously prove that the customer has
misunderstood the warranty or the product is not damaged or whatever.
Unless, of course, the customer starts using the sort of language that
Susan was complaining about, or harassing and threatening the
employees, in which case the customer is in the wrong.

Carol, who thinks there's a place for almost every kind of language,
but that place is not a video store