ADMIN: Questions, Problems, Complaints ...

[Penny & Bryce]

No: HPFGUIDX 27116

Hi --

Your Magical Moderator Team wanted to reiterate that if you ever have 
any questions or concerns, please don't hesitate to email us at:

HPforgrownups-owner at yahoogroups.com.

We always personally answer every email sent to this address, and with 5 
of us in several time zones, there's a good chance that you'll get a 
response in a reasonable amount of time.  If we could persuade Heidi 
with her Blackberry to become a Moderator, we could even guarantee you a 
response time of 15 minutes or less (we're not sure Heidi sleeps!).

Whenever there has been a troublesome message or more posted to the list 
in the past, we have seen some listees demanding more public reaction 
from the Moderators (or criticizing the onlist response from the 
Moderators as not taking a strong enough stance).  We want to emphasize 
that the Moderator Team does react to *every* instance of trouble or 
discord or controversy.  We do not, however, believe that it is always 
(or even typically) appropriate for our response to be public & onlist. 
  It is most typically the case that the situation can be rectified with 
private off-list communication between the Moderators and the offending 
party. The Mods may post a general ADMIN message when something 
controversial has occurred, but please be aware that this is most often 
*not* the only action being taken.

If you have complaints about actions taken or not taken by the 
Moderators, please drop us a line at our address as given above.  We 
will always be happy to discuss things with you!  Please keep in mind 
that your Moderators aren't *really* magical, and we are just muddling 
through as best we can most of the time.  With over 2000 of you, there's 
a decent chance that we can't please *all* of you *all* of the time, but 
we are always striving to do the best job that we can.

Thanks --

Penny
The Magical Moderator Team