Aha!

[carolynwhite2]

--- In HPFGU-Catalogue at yahoogroups.com, ewe2 <ewetoo at g...> wrote:
> On Tue, Mar 29, 2005 at 09:01:32AM -0000, CarolynWhite2 wrote:
> > 
> > 
> > Message number search has been re-instated, as have message 
numbers on 
> > the listing of posts, plus they have fixed the 'Next' 
and 'Previous' 
> > buttons.
> > 
> > Perhaps the one or two messages we sent got through to them 
(hopefully 
> > thousands and thousands worldwide).
> 
> Seems your efforts weren't wasted, either. Have you been back to 
that blog
> entry you mentioned? A somewhat chastened blogger wanted to hear 
back from
> you. I read that silly Om thing a few days ago, and all I can say 
is, VC's
> need to spend money at the moment and I think they're a little over-
excited.
> 

Carolyn:
Yep, just did. Responded on his blog, but also offlist to the email 
address he gave me, and then copied the whole thing to Admin. I spend 
a lot of my business life giving companies like Yahoo a hard time, so 
it's satisfying to put it to HP-service.

I thought the blog was an absolute classic of its kind - techies 
completely losing sight of customer requirements. I'm sure they mean 
well, but they need to visit the coal face once in a while. I am 
amazed they haven't got a Yah!Groups forum somewhere precisely for 
people to raise this kind of feedback issue with them. Keeping it at 
arm's length like this is a real mistake.

And well done Jen for getting to grips with the Lupinlore menace. I'm 
actually not prepared to post on the main list anymore because he 
wrecks so many threads, and has done so since early last year (using 
another ID). People like him were exactly what our 'Improving Posting 
Quality' paper was all about.

Don't get me wrong - he is entitled to his opinion, just like anyone 
else (even Hans), but he should not be allowed act like a troll in 
the way he does continuously. I would have slapped him back on 
moderation a long time ago. He creates a terrible example for hangers 
on to mindlessly agree with, and just makes everyone else totally 
furious.

Carolyn
Demonstrating yet again why I wouldn't make a good elf.