Aha!

[corinthum]

Carolyn:

> Yep, just did. Responded on his blog, but also offlist to the email 
> address he gave me, and then copied the whole thing to Admin. I spend 
> a lot of my business life giving companies like Yahoo a hard time, so 
> it's satisfying to put it to HP-service.
> 
> I thought the blog was an absolute classic of its kind - techies 
> completely losing sight of customer requirements. I'm sure they mean 
> well, but they need to visit the coal face once in a while. I am 
> amazed they haven't got a Yah!Groups forum somewhere precisely for 
> people to raise this kind of feedback issue with them. Keeping it at 
> arm's length like this is a real mistake.

Sorry if I missed the original reference, but do you mind giving a link 
to this blog?  If it contains some sort of explanation for the recent 
format changes, I'd be interested in reading it.

-Kelly