customer service (was: Barb's Electronic Alarms Rant)

[ftah3]

In light of the awful customer service rampant everywhere, I thought 
I'd share this rare /good/ experience:

I went through the drive-thru at my local McDonald's during the 
dinner rush the other day, and the woman taking my order (through the 
electronic display):

- asked me how I was

- articulated words clearly, and read back my order so that I could 
understand her

- was cheerful and pleasant

- was patient

- explained briefly what she was doing when she had to take a moment 
to futz with the order input

- said 'thank you' and '*please* drive up to the next window,' 
and 'have a great day'

- and was not vacuous, stoned or otherwise apparently mentally 
impaired, so it all came across as very honest

I scared the poor kid at the pick-up window by asking to speak to the 
manager on duty, just so I could tell him that the gal taking orders 
was wonderful and deserved a very very large raise.  Because, what a 
rare individual!  Made my day!

Mahoney