Secret Shoppers (was: Re: coercion)

[susanmcgee48176]

> Susan:
> 
> >  Employees are required not just to tell customers
> > where a product is  
> > located but to take them over to the product and
> > point it  out...
> > 
> Sandy:
> If I am on the floor of the store I am required to do  that. I 
don't have a 
> problem with it. Actually, it  works better for me.  The store I 
work at is 
> huge and we carry a lot of products. After being there  for nearly 
six years I 
> know where everything is, but for some reason I have a  difficult 
time 
> remembering what aisle things are in. It is easier for me to just  
take the person 
> there rather than wrack my brain trying to remember what aisle  the 
product is in. 
> Out of curiosity, why would this policy bother you? We do  this to 
provide 
> the best customer service we can.
> 

It doesn't. You misunderstood. I was just describing what some 
service personnel are required to do.

Susan