Secret Shoppers (was: Re: coercion)

[Tiffany B. Clark]

Susan:
>  
Employees are required not just to tell customers
where a product is  
located but to take them over to the product and
 point it  out...  
>  Sandy:
If I am on the floor of the store I am required to do  that. I 
don't have a 
problem with it. Actually, it  works better for me.  The store I 
work at is 
huge and we carry a lot of products. After being there  for nearly 
six years I 
know where everything is, but for some reason I have a  difficult 
time 
remembering what aisle things are in. It is easier for me to just  
take the person 
there rather than wrack my brain trying to remember what aisle  the 
product is in. 
Out of curiosity, why would this policy bother you? We do  this to 
provide 
the best customer service we can.
> 
> 
> It doesn't. You misunderstood. I was just describing what some 
service personnel are required to do.
> 
> Susan

Tiffany:

It's not only stores that secret shoppers are known to frequent & get 
paid money for doing so also.  I used to work as a waitress before 
nabbing my current job as an administrative assistant on the 
weekends.  I know from firsthand experience that secret shoppers also 
haunt restaurants & grade them, like a report card on the place.  
I've only dealt with a few rude customers there, but most were very 
polite & wouldn't be arrogant at all.