Open Email to Yahoo Feedback

[carolynwhite2]

--- In HPFGU-OTChatter at yahoogroups.com, "Tonks" <tonks_op at y...> wrote:
> 
> --- In HPFGU-OTChatter at yahoogroups.com, "Geoff Bannister" 
> <gbannister10 at a...> wrote:
> > 
> > Let's form a WHY group. (WHY = We hate Yahoo!)
> > :-(
> 
> Tonks here:
> 
> Here is their response when I told them I was a memeber of a 
serious 
> adult discussion group with over 13,000 memebers and that we were 
> all PO'd about the new design and a few points about why. I asked 
if 
> I can change the way the messages are shown, without that extra 
line 
> in it and this is Yahoo's response:
> 
> Hello, 
> 
> Thank you for writing to Yahoo! Groups.
> 
> We appreciate your feedback regarding service changes made to 
Yahoo! 
> Groups. We understand that some users may be inconvenienced by some 
> of the changes we make, but our intentions are always to improve 
the 
> overall quality of service for all of our users while continuing to 
> offer you a compelling free service.
>  
> These service changes are final and no exceptions will be granted. 
> We apologize for any inconvenience this has caused you and 
> appreciate your continued support of Yahoo! Groups.
> 
> Should you have other inquiries, please feel free to write again 
and 
> we'll be more than happy to assist you.
> 
> Thank you again for contacting Yahoo! Customer Care.
> 
> Regards,
> 
> Sam
> 
> Yahoo! Customer Care
> -----

Carolyn:
Isn't this appalling? So why are they even bothering to ask us for 
feedback? So they can have a good laugh? 

I am going to see what I can do to get this into the business press 
in the UK. Once the investor relations people start getting flack, 
it's amazing the things that start happening.

Does anyone know of an 'I hate Yahoo site' ? There are plenty of them 
for most big corporations these days. Might be another route to get 
them to take some notice.

I wonder how many thousands of people there are in the their various 
groups worldwide, and how many have complained?